If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are NOT eligible for return. Please send a message to hikercountry01@gmail.com to begin the return/refund process.
For Returns: Items must be in new condition with tag and original packing slip for return. Items must be shipped back to our warehouse in 7 business days once the Return Item approval has been processed. Once we have received the item, we will issue a full refund in the form of payment that was used to purchase.
If you have received a damaged item, please notify us within 2 days in order for an eligible exchange. Please note: We do not provide refunds on damaged items but only exchange. Exchanges are allowed only if item is damaged upon arrival. Customers must return the item back to our office at their own cost in order for us to process the replacement.
***Lost package (domestic US Only). If the package is lost in transit, we will reship another package. If the shipping status shows delivered on the courier website, we consider the package is shipped and delivered successfully and no reshipment will be processed. We do not guarantee any claim outcome but with the evidence, we will do our best to file a claim on the lost package. We will also need a copy of a Photo ID of the recipient that shows he is the recipient at the shipping address.
Clothing items : Please be aware that measurement may not be exactly shown on the listing as it may be slightly different due to the measuring method. As of Feb 2022, USPS/UPS no longer accept claims once their website indicates the package has been delivered.
Please note international packages may take up to 60 days for delivery due to the delay on international logistics. If an international package is lost, the customer must file a local police report before we can file a claim on the lost shipment. International non delivery package: Due to high volume of international shipment fraud, to be eligible for a claim on lost packages, please provide a letter from your local post office that the package is indeed not traceable and lost. A local lost report file to the police station maybe required as we may need to submit it to claim insurance on the package. We will also require a photo ID of the recipient and the seller in order for us to file a claim of the lost shipment. We do not provide refunds for lost shipment on international packages. If we are able to file a claim, we will reship the package. Please note that it is the recipient responsibility to file and pay any duty to their local custom for the package. The processing time for a claim on international package may take up to 120 days from the day of submission. Please verify the shipping address before ordering. Thank you.